Refund policy
Refund, Replacement & Exchange Policy
At MyFitnessThali, we're committed to providing high-quality, durable portion-control plates. If you face any issues with your order, we're here to help.
Damaged or Defective Plates In case your plate arrives damaged, we've got you covered.
- Simply share an unboxing video within 24 hours of delivery.
- Once verified, we'll arrange a quick replacement or refund — no questions asked.
Returns We accept return requests within 3 days of delivery under the following conditions:
- The product must be unused and in its original condition.
- All original packaging must be intact.
- Return requests must be initiated within 3 days of receiving the order.
Replacement & Exchange Policy We offer a 7-day replacement and exchange window. Once a replacement or exchange is approved, the product will be delivered within 5 business days.
Replacement or exchange may be requested in the following cases:
- Defective or damaged products
- Incorrect product received
Non-Returnable Items
- Used or damaged-by-misuse products
- Customised or personalised plates
- Products damaged due to mishandling or improper storage
- Items returned without original packaging
Refunds Once your return/replacement request is approved and the product is received and inspected:
- Refunds will be processed within 5–7 business days.
- The refund amount will be credited to the original payment method used during purchase.
- Processing time may vary depending on your bank or payment provider.
Cancellation Policy Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us For any return, refund, replacement, or exchange-related assistance, please contact us: Email: vishavjeetgill4@gmail.com
Our support team will be happy to assist you.